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Vanguard Laboratories

Love your Lab

What people are saying about us

News organizations and customers are talking. See what they're saying.

“The communication has been a 10 out of 10! [the account manager] got a hold of me and we’ve been in contact with several people from the lab. I think it's all been really good.“

“We've just had one collector so far and she's been great! She was a perfect fit as soon as she got here.She’s got a great attitude, just very happy and dependable.” “She's been very flexible with every thing so we are very very very happy with her!”

“We’ve been with a lot of different lab companies and I would say in the beginning it takes a little bit of time to get used to the new system and how to do things, but overall I think you guys have been very helpful. You guys have been very easy to get a hold of whether it's calling or emailing, you've been very responsive.There's definitely been times when I've made mistakes on our end and you guys have always been very willing and able to help fix whatever the issue was.”

Mackenzie Graham

LPN
Quail Crest Memory Care

"I'd say communication is a 10 out of 10. You guys are awesome!"

"Registering the software was very easy. I’ve used ocs in the past and it is very easy."

"The account managers are very involved and quick to respond. It has been a great experience so far."

"Collectors have been 10 out of 10. The collectors we have have been really good."

"I think it would be awesome to have the PGX test as part of an antibiotic stewardship program. That sounds great. I'd love it if you could call our administrator about it."

"I have already recommended Vanguard so I would definitely continue to recommend you."

Cassaundra Rodriguez

ICP, Director of Staff
Capistrano Senior Living

"The EZ Saliva-ll has completely changed the culture of our work cites. Now that people know they can get drug tested at any moment, no one bothers to show up to the worksite if they're impaired."

Adam Anderson

Koch Mechanical

We are committed to innovating and improving the lab industry by holding true to our core tenants of a premium lab. We believe that these 3 pillars will show you how you can "love your lab."

Communication

Communication

Every client will have dedicated Account Managers to provide personalized and immediate communication. Clients will be able to reach their Account Managers by direct line, cell phone, text, and email.

Software

Software

We are bringing a much needed technology update to the lab industry. Testing has never been easier with our simple and user- friendly software. The client portal is extremely flexible and will allow clients and patients easy access to new orders, results, and any other information. Results can be received by text or email.

Values

Values

Technology

Technology

Technology is constantly improving and we plan on being at the head of our industry. Innovation in healthcare is not only important, but life-saving. We are constantly working with some of the brightest minds in the country to make sure we provide only the best to our clients.
Time is Valuable
We understand that the turnaround time is crucial to giving the best care to patients. Vanguard has invested in improved technology that cuts down valuable transition time from the client to the end result. It is instilled in our company that time is of the essence, even at the cost of potential revenue. We promise to continually improve our methods in order to provide quick and accurate results.
You Come First
Improved Customer Experience

We value people over everything else. That's why we assign each new client a go-to representative to help fulfill all your needs. No more waiting on hold for hours, waiting days for email responses, or not knowing who to talk to when you need help. We put more effort in improving the overall experience so that you can keep your effort with the ones who need it most.

“It was the overall flexibility of the solution that sealed the deal for us. We were happy to receive our test and results quickly.

John Doe

Valued Partners

We're stronger together. With the increase in health awareness due to a variety of factors, we at Vanguard are developing and seeking out improved methods of medical diagnostics, and processes, in order to enhance the lives of those we work with. We work hard at developing relationships across the globe that will bring the best technology at your fingertips. We are continually adding partners in the search for better health.

Servicing long term care facilities, doctors offices, schools, and businesses across the country

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